FAQ

Questions about shipping, returns, and ingredients

Here are the most common questions we get about ordering from JASudz—plus straightforward answers so you can shop with confidence.

Handmade soap flat lay with soapmaking tools on a table
Quick answers

Shipping, returns, and ingredients

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Due to the personal-care nature of soap and skincare items, we do not accept returns of used or opened products. If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at (507)-412-3332 with your order number, and we’ll make it right (replacement or refund as appropriate).